The tale of two languages…
In CCW we work in two languages – Welsh and
English. Our staff can speak and write Welsh to varying levels but
as a basic courtesy to our Welsh speaking customers we expect all
our staff to pronounce place names correctly and use basic
greetings and response, such as Bore Da, ‘Pnawn Da, Diolch etc.
We put a lot of emphasis on being able to use the language of
your choice, whether as a customer or a staff member. So for our
customers we offer a bilingual service and will always respond to
you in Welsh or English as you prefer. We carry out a lot of our
work in the rural areas of Wales where Welsh is spoken by the
majority of people and so it’s important that we can communicate in
Welsh.
As regards our own staff we enable them to use their preferred
language in their day to day work as far as possible. We provide a
range of training in both speaking and writing Welsh and we
encourage staff who are learning Welsh to use it as much as
possible so that they become more comfortable and confident with
it. We have an internal bilingual policy which actively promotes
the use of both Welsh and English in the workplace and gives staff
guidance on how to do this in practice.
We are committed to promoting and preserving the Welsh language
as a vital part of our Welsh heritage. This is reflected in our
Welsh Language Scheme (required by the Welsh Language Act) which
sets out our bilingual service on this website.